Returns & Refunds

Made-to-order prints

Every print and calendar is produced specifically for you when you order. Because our products are made to your specification, they are personalised goods and are exempt from the standard 14-day right to cancel under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This means we are unable to accept returns or exchanges simply because you have changed your mind. Please choose your print size and medium carefully before ordering — if you have any questions, get in touch first.

Damaged or faulty items

If your order arrives damaged or with a production fault, we will replace it at no cost to you. To arrange a replacement:

• Contact us at info@willgent.co.uk within 14 days of receiving your order.
• Include your order number and clear photographs of the damage or fault.
• We will arrange a replacement as quickly as possible. We do not require you to return the damaged item.

Non-delivery

If your order has not arrived within the estimated delivery window shown at checkout, please contact us at info@willgent.co.uk and we will investigate. For international orders, please allow extra time for customs clearance before contacting us.

Refunds

Refunds are issued to your original payment method and are processed within 5–10 business days. Refunds are only offered where we have been unable to replace a damaged or faulty item, or in other exceptional circumstances at our discretion.